Droneversation

15:09:51		T-Mobile	Welcome DEBORAH MCGEE ...
15:09:51		T-Mobile	Connecting to server. Please wait...
15:09:51		T-Mobile	Connected to psfchat01.centerpartners.com
15:09:51		T-Mobile	Initial Question/Comment: Verification
15:10:10		T-Mobile	Nancy S has joined this session!
15:10:10		T-Mobile	Connected with Nancy S
15:10:10		T-Mobile	Welcome to T-Mobile. My name is Nancy S, how may I assist you?
15:10:21		Nancy S	To better assist you, please ensure that you are not communicating with us through both the chat and the phone line. Thank you.
15:10:21		Nancy S	I will be happy to assist you with your chat today
15:10:25		You	my order seems to be incomplete
15:10:56		You	so the suggested we chat
15:11:10		Nancy S	Thank you how may I help you today Deborah
15:11:11		You	the = they
15:11:27		You	I ordered two batteries
15:11:43		You	gave billing and shipping and cred card info
15:11:47		You	hit submit
15:12:10		Nancy S	I can help you with that Deborah
15:12:24		You	thank you nancy s
15:12:41		Nancy S	Thank you it will be about 2 to 3 minutes while I get your order approved
15:12:52		You	what was the problem
15:13:31		Nancy S	Thank you for waiting your order has been submitted and will ship out this afternoon
15:13:44		You	again
15:13:51		Nancy S	Thank you very much for choosing T-Mobile!
15:13:54		You	what was the problem
15:13:56		You	????
15:14:26		You	hello?
15:14:31		Nancy S	It had to go to the verification team for approval.
15:14:35		You	why
15:15:21		Nancy S	to protect our customer from identity theft
15:15:43		You	how does this chat protect customers from id theft
15:16:06		You	if a thief was placing the order online
15:16:19		You	they would be directed to chat, too
15:16:34		You	and you would say hi, glad to help
15:16:44		You	and the order would be processed
15:16:51		Nancy S	Verifying your information
15:16:58		You	how
15:17:01		Nancy S	Yes
15:17:14		You	how does this chat verify?
15:18:11		Nancy S	We do stop order from going though and refer customer to the store if they can not be verify
15:18:26		You	but what did you ask me that verified me?
15:19:41		Nancy S	the verification is able to take your information you put on an order and verify that way sometime they will have us call you and ask question only you would have the answer to.
15:20:04		You	hmmmm but no one has called me
15:20:23		You	oh well
15:20:31		Nancy S	no they do not need to talk to you this time.
15:20:34		You	thank you for processing my order
15:20:39		You	i gathered that
15:20:54		You	have a lovely afternoon nancy s
15:21:01		Nancy S	Thank you very much for choosing T-Mobile!