At long last my other long-term care insurance has been approved. Now it is up to me to find a provider.
The insurance company sent me a list of potential providers in my area. I called three of them today. There are several others I will call on Monday.
Of the three I called today, two were unexceptional and are on the "to be considered" list. The third, however, left me cold, to wit:
(Phone rings.) "Hello? Hello?"
"Hello? Is this (insert providers name)?"
"Yeah. Hey, can I call you back?"
"Um, sure, okay."
(Phone rings.) "Hello."
"Hi, sorry about that, I had forwarded the phone to my cell phone and I couldn't tell if you were my family."
"I'm a little concerned about your lack of professionalism. I wonder if that translates into the service you provide."
"No, we are professional. I just couldn't tell who was calling."
"I have ALS and I am looking for a home health aide."
"Is this Medicare or will you be paying cash?"
"I have long-term care insurance. Tell me, do you care for other ALS patients?"
"Oh yeah, sure, we have other LAS patients."
"Well, I have ALS. You know, you're not inspiring any confidence. I think it's best if I just go."
Maybe I am too quick to judge, but first impressions are important -- particularly in this sort of situation. And, as my daughters will tell you, I have fairly high customer service expectations.
2 hours ago